Returns are something that is bound to happen from time to time. But we work really hard to eliminate the chances. Please read each product description carefully as we describe in as much detail as possible how each item fits. We also love to have you call, text or email us with any additional product and sizing questions you may have ahead of time. With these two processes we are able to reduce the number of returns.
Items may be returned for a Refund based on the following:
- Returns must be received in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free and with tags still Attached.
- Note all footwear must be in it's original box, and placed inside another box for return. No labels or tape may be attached to the boot/shoe box.
- No returns of earrings due to hygiene reasons.
- All sales of merchandise that has been marked down are returnable for store credit only.
- Merchandise must be returned within 14 days of the confirmed delivery date shown on your order’s tracking number. Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you.
- Please include the completed Return Form on the back of your packing slip.
- There is no need to notify us of your return(s) prior to sending them to us.
Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges. If you are needing a different size, we suggest promptly placing a new order for it before it sells out.
- Return shipping costs are the customer's responsibility.
- We do not refund the original cost of shipping.
- It is at the discretion of Roman Valley Ranch to deny a return if the merchandise is in a condition showing damage or use.
- Please let us know within 5 days of receipt of the item if there are any errors in your order or defects in merchandise. Sometimes mistakes just happen, but we promise to correct the problem right away! Contact us @ firstname.lastname@example.org.
Please Mail Returns To:
Roman Valley Ranch
415 W Little York RD Suite C
Houston, Tx 77076
*We suggest adding tracking to your package, so you are able to verify delivery. You may ship your return via USPS, UPS or FedEx.